My clients often come to me knowing that their website is capable of more, or isn’t solving business needs, but are unsure of exactly what is wrong. The great thing about starting a project with a discovery UX project is that most/all of the needs and issues from visitors and administrators can be compiled down to a report.” “The client gives feedback and ultimately approves the UX report before we quote on the solution. The next step for us is to give a response to the UX report, which typically is an estimate and scope of work that is based on a vetted report on the users needs. no surprises.

Vanessa's ability to understand user needs and distill complex architecture has made her and her team an invaluable asset on the dozen or so projects I've had the pleasure of working with her on. Our client's can't imagine how we ever got by without them. Tesserac's re-architecture on a recent e-commerce site nearly quadrupled their conversion rate and reduced their abandoned carts considerably.

Mellenger Interactive has been working with Tesserac UXD for over six years. My clients often come to me knowing that their website is capable of more, or isn’t solving business needs, but are unsure of exactly what is wrong. Starting a project with a User Experience Study and discovery phase with Vanessa and her team means that user behaviour, visitor segments, and user preferences are all taken into account so that we are able to create the best application possible. Tesserac deliverables have historically provided very solid roadmaps for Mellenger Interactive design and development projects.

Vanessa and her team at Tesserac UXD have a plethora of experience with usability research. These projects touched on several verticals, such as: higher education, high fashion, digital marketing, entertainment, housing, retail, e-commerce, banking, healthcare, government, and audio/video production. Each project has a unique set of requirements, goals, and audience—a fingerprint that requires careful attention to detail—that Tesserac UXD is well equipped to handle and understand.

UX work helps mitigate project risk and develops clarity often allowing for an effective reduction of budget and timelines. It can also funnel expectations fostering an environment of productive open communication that can result in clarifications of scope

The kind of conversations that are part of UX work are pivotal to developing a solid project plan and delivering true value to a project. Tesserac's process of user experience design can uncover new opportunities for user engagement and contribute directly to the success of an online business.